We Believe…
… in superior service to our customers, our community and to each other as members of the DreamMaker team.
… in counting our blessings every day in every way.
… success is the result of clear, cooperative, positive thinking.
… that loyalty adds meaning to our lives.
… management should seek out and recognize what people are doing right, and treat every associate with respect.
… challenges should be used as learning experiences.
… our Creator put us on this earth to succeed. We will accept our daily successes humbly, knowing that a higher power is guiding us.
… in the untapped potential of every human being. Every person we help achieve their potential fulfills our mission.
… we must re-earn our positions every day in every way.
… in building our country through the free enterprise system. We demonstrate this belief by continually attracting strong people to the DreamMaker team.
Live “RICH”
RESPECT
… treating others as we would like to be treated.
… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
… responding in a timely fashion.
… speaking calmly and respectfully, without profanity or sarcasm.
… acknowledging everyone as right from their own perspective.
INTEGRITY
… making only agreements we are willing, able and intend to keep.
… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
… looking to the system for correction and proposing all possible solutions if something is not working.
… operating in a responsible manner: “above the line…”
… communicating honestly and with purpose.
… asking clarifying questions if we disagree or do not understand.
… never saying anything about anyone that we would not say to him or her.
CUSTOMER FOCUS
… continuously striving to maximize internal and external customer loyalty.
… making our best effort to understand and appreciate the customer’s needs in every situation
HAVING FUN IN THE PROCESS